Xtra Care

PLUX Basic Warranty

The biosignalsplux normal product warranty guarantees only the electrical functioning of the HUB up to 2 years and for 3 months for the sensor cables, textiles and batteries.


Xtra Care - PLUX's Maintenace and Service Program

What's Included

Xtra Care extends the basic warranty to cover and provide:
  • Sensor cables and connectors (such as a broken cable) from normal wear and tear
  • Battery replacements
  • Damaged HUB or belt clip plastic molding from normal wear and tear
  • Premium support staff response time with an service level agreement of 2 business days to begin to respond and begin to address any issue that arrises.
  • A 20% discount on future orders including disposables made through our website using a coupon code that will be sent via email upon purchase.

How to Buy?

You can purchase Xtra Care with the Kits and Wearables as a purchase option upon checkout on the online store. Note that Xtra Care is already included when you buy the following kits:

If you would like to purchase Xtra Care after you have already purchased your product, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with the MAC address of your system.

Note: Xtra Care must be purchased within 30 days of your product purchase.


How to open a Xtra Care or pay per act support request?

Please direct any support issues to This email address is being protected from spambots. You need JavaScript enabled to view it. and please provide the MAC address of your biosignalsplux system and a description of the problem. Our support staff will be in touch within 2 business days to request any additional information and provide the plan of action.